Automated Systems Reduce Downtime
The information technology landscape is shifting rapidly, causing changes in how many companies provide their services and communicate with their clients.
With the advent of cloud storage and remote management of client networks and IT solutions, on-site services are slowly becoming less necessary and more costly. This industry shift allows in-house IT technicians to prioritize the physical maintenance of systems while third-party cybersecurity providers, such as American Lazer, can monitor and assess networks from their own offices, often miles away. To remain relevant, many companies have been forced to seek out partnerships with providers of remote management and network operations center (NOC) services, making it easier to access client networks right from your computer.
IT Services Through American Lazer – CommSat’s Client Portal
Remote management services provide a perfect solution for MSPs like American Lazer – CommSat. With an automated system, clients can submit their service tickets to our company where we’ll be notified without delay caused by human interaction. Forget lengthy submission processes and miscommunication between parties – these programs make it easier for both clients and service providers alike to communicate and begin the resolution process for a variety of IT issues.
Many NOCs actively prevent downtime and system crashes by assessing current operating system patches and applying them to their systems, ensuring that your clients and business continue to have access to ticketing tools and recurrent scheduling. This hands-on approach to system maintenance is incentivized as NOC providers aim to keep all connected operations through their platform running smoothly.
In addition to the automated portal’s ease of use, it offers customization options to ensure that it’s the right fit for your business. The intuitive interface can be tailored to best represent and reflect our company’s priorities, leaving clients and providers like us feeling satisfied. Clients of American Lazer – CommSat only need to complete a simple onboarding process through the portal to begin their service journey – once you’ve gained access to your account, you can start sending tickets directly to our technicians as needed.
Not only is our implemented automated system a cost-effective solution that reduces risks in several areas of our scheduling and service departments, but it also provides our clients with quicker, more efficient IT solutions. American Lazer – CommSat proudly strives to make everyone’s experience more enjoyable by automating our technicians’ service tickets, creating a more streamlined service process and efficient work environment. With the implementation of these scheduling tools, we’re able to provide our clients with the same timely, high-quality service that they can trust.
For more information on American Lazer – CommSat and how we invest in the newest technology to provide you with industry-standard IT management services when you need them, connect with us today at https://commsat.net/contact/.